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The ServiceMaster Guarantee
We will answer emergency calls 24 hours a day, 7 days a week, 365 days a year, and contact the customer within 60 minutes of receiving the initial call to schedule an appointment (typically faster).
- We will begin emergency services, when required, within two to four hours of the initial call (typically faster).
- We will provide a written report within 24 hours after receiving the initial call.
- We will keep the customer informed, as needed, on the progress of each claim.
- We will provide an estimate along with complete documentation and photos within five days of receiving the claim.
- We will demonstrate our professionalism by delivering our services on time with ServiceMaster identified vehicles, uniformed and well-trained employees, and quality ServiceMaster products and equipment.
- We will employ the utmost integrity in pricing and service, providing the insured with quality work and service while striving to control the cost of each job.